After Sales Service & Repair
At our purpose built factory we bring together all of our experience and skills to offer additional services for repair, rework, remanufacture, upgrade or modification of your products to your specifications.
Axiom offers a service to meet the need of product input from four main categories:-
- Product that is uneconomic to repair but where the cause of the fault needs to be understood to ensure no epidemic manufacturing or design issue is the cause.
- Product that has not yet been sold to the end customer but where a modification or repair is required (e.g. a software upgrade was identified as being required whilst the product was being shipped to UK from its manufacturing location in Asia).
- Product failing in the field that can be economically repaired.
- Product that has not failed but has been discarded by the consumer for reasons of fashion / cosmetics / ageing functionality / legislation / choice and which therefore requires remanufacture and/or repackaging.
- Improved end customer experience
- Peace of mind knowing that your partner can set up and execute your job in a short timescale
- Comprehensive analysis of faults found which can be fed back for future product improvements
- Reworking products the UK can far outweigh the cost of shipping them back to the manufacturer
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Customer Quotes
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"Our products were on a container from China when we discovered that we had a design error to correct.
Axiom pulled out all the stops to get 18,000 boards reworked so that we could satisfy our customers requirements."
Industrial customer
"10,000 Digital Radios had to be urgently reworked in 2 weeks – ready for Christmas. All 10,000 were delivered on time and to specification.
“It’s been a pleasure to work with such a professional company, and I hope we can work together agian in the future again.”
Consumer customer | |
